Privacy policy.

Greenline Aluminium ("Greenline", "we", "us") supplies and installs aluminium windows, doors and related products in the Western Cape. We are the responsible party for the personal information described here, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).

Contact: sales@greenlinealuminium.co.za · 023 347 8536

We do not ask for special personal information (such as health, religion or biometric data) or information about children, and we ask you not to send it.

• To answer your enquiry and prepare a quote.
• To measure, order, install and give after-sales support for your products.
• For invoicing, guarantees and our legal, tax and accounting records.
• To keep the website secure and working.

We rely on your request (taking steps to conclude or perform a contract), our legal obligations and our legitimate interests, as POPIA allows. We only use your information for these purposes.

We do not send marketing messages unless you ask for them, and we never sell or rent personal information. If we ever send you information about our products, you can opt out at any time and we will stop.

• Our suppliers, who build products to measure for us, receive the sizes and details needed for your order.
• Service providers who process information for us under contract (POPIA "operators"): our website host xneelo (South Africa) and Microsoft 365, which carries our email and the website form messages.
• Authorities, only where the law requires it.

Microsoft 365 may store or process email in South Africa or in other countries. Microsoft is bound by data protection terms that give protection substantially similar to POPIA, as section 72 of POPIA requires. The website itself, its server records and the form run on servers in South Africa.

This website does not use cookies, analytics, advertising trackers or social media pixels, and does not store anything in your browser. Fonts and images are served from our own server. See our cookie notice.

Enquiries that do not lead to an order: up to 2 years. Client records: as long as needed for your guarantee and after-sales support, and at least as long as tax and company law require (normally 5 years after the last transaction). Server records are kept by our host for security. After that, information is deleted or anonymised.

Access is limited to our team and the suppliers who need it. Email and the website use encrypted connections (HTTPS/TLS), our accounts are protected, and the form can only send to our own mailbox. If a security breach affects your information, we will tell you and the Information Regulator as POPIA requires.

You may ask us, free of charge, whether we hold your personal information and for a copy of it; ask us to correct, update or delete it; object to how we use it; and withdraw consent where we rely on it. Email sales@greenlinealuminium.co.za. We may need to confirm your identity first, and we will reply within a reasonable time. See our POPIA policy for how requests are handled.

Please contact our Information Officer first at sales@greenlinealuminium.co.za. You may also complain to the Information Regulator (South Africa): email POPIAComplaints@inforegulator.org.za, phone 010 023 5200, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Current details are on their contact page.

We will update this policy if what we do with personal information changes. The date at the top shows the latest version.